Complaints

There is no doubt that all employees of Medisol / AEDexpert will do their utmost to help you properly and promptly. However within a working environment, mistakes can happen.

Do you have a complaint or a suggestion to improve our service? We would like to hear from you.

You are always welcome to phone us with suggestions on 0818 000127. You can send us your complaint by email to [email protected]

Please mention the following:

• The nature of the complaint
• The order number or invoice number to which the complaint applies
• Contact person and contact details
• If necessary, the required corrective action
• If applicable, the product to which the complaint relates

We take your complaint under consideration and will come up with a response within three working days.